“And what seems to be the problem, sir?” the technical support person said.
“Well, your virus didn’t install properly,” the man said.
“Well, sir, do you have any anti-virus software?”
“I think so,” the man said.
“You’ll have to disable or uninstall it before our virus will install,” tech support said.
“Oh, duh,” the man said.
“That’s OK, sir. If you’d like, I can stay on the line with you and guide you through uninstalling or disabling your anti-virus software.”
“That’d be great,” the man said.
The technical support person walked the man through disabling his anti-virus software and helped the man install the virus. It was easier than he thought.
“This is my first virus,” the man said. “I was telling my wife that this morning. We’re both pretty excited about it.”
“I can imagine, sir. Is there anything else I can help you with?”
“No, that’s it, thanks.”
“Well, if you’d be so kind as to go online and fill out our support satisfaction survey, it would be a great help to me. I’ll send you a link.”
“Sure, I’ll do that. You provided great support.”
“Thank you very much, sir,” the tech support person said. “Have a nice day.”
“Bye,” the man said. He hung up. “Dad, your computer is all set,” he yelled toward the living room.
“Thanks, Kiddo,” his dad yelled back.